A Cybersecurity Professional’s Guide to Salesforce
Introduction Salesforce is one of the world’s most popular Customer Relationship Management (CRM) platforms, helping organizations manage customer data, sales pipelines, marketing efforts, and service operations. While it’s a powerful tool for business growth, it also presents unique cybersecurity challenges that professionals must address. If you’re a cybersecurity professional with little to no experience with Salesforce, this guide will help you understand its security model, potential risks, and best practices for keeping data safe. What is Salesforce? At its core, Salesforce is a cloud-based CRM platform that enables businesses to store customer data, automate workflows, and integrate with various third-party applications. Unlike traditional software installed on local servers, Salesforce operates as a Software-as-a-Service (SaaS) solution, meaning data is hosted on the cloud using a multi-tenant architecture. Why Does Salesforce Security Matter? Because Salesforce holds sens...